Messenger Redesign -A UX Case Study

Among the 96 responses we received, a majority were from college students. We used the survey responses, as well as the context from our user interviews, to guide our affinity mapping.
Among the 96 responses we received, a majority were from college students. We used the survey responses, as well as the context from our user interviews, to guide our affinity mapping.
  1. Why they use technology, what technology means to them
  2. Questions about their use of Messenger
  3. Reactions and behaviors in a realistic setting
  4. Personal Thoughts and experiences with Messenger
  5. Suggestions or questions they have to address specific features
Meet Walter Rodriguez, a first-generation college student who struggles with maintaining communication with his family outside of the U.S. From learning to live alone, Walter seeks affordable options to be more financially secure. Walter is a popular kid, so he finds difficulty communicating with all of his friends at once.
These 4 pain points guide us into the main focuses of our redesign.
  1. Testing out transitions from personal to group chats
  • “Look for your family group chat.”
  • “Create a group with Marcy, Erik, and yourself.”
  • “Look for your marketplace conversation about purchasing a lamp.”
  • “Buy a lamp from Marcy for $20.”
  1. Marketplace Chats being separate are useful to help declutter all the chats
  2. Interviewees liked the emphasize on spaces for communication
  3. Videos is a very unique feature that could be adapted better to be more consistent as a unique Messenger feature
  1. Wording for the Marketplace Chats is a bit confusing
  2. Groups feature seemed to be a little redundant
  3. Videos Feature felt a little too similar to Face-time.
  1. Finalized names of the pages: Messenger, Rooms, and Marketplace
  2. Reevaluate current designs, and transform redesigns to be new, unique, but also recognized in Meta’s story and branding
  3. Establish consistency throughout all pages and components used
  • Creating the concept of Rooms without losing the concept of Messenger
  • Deciding what the Navigation Bar should include: personal, groups, Marketplace
  • Choosing the correct wording for old and new features to clearly emphasize its functions
  • Clear and open communication especially when narrowing down ideas
  • Prototyping on Figma and becoming more familiar with the UI/UX design process
  • Consolidating and better organizing the information and features of Messenger
  • Refine UI
  • Further develop and research the Rooms feature
  • Further develop and research the Make Offer feature of Marketplace
  • Conduct more user interviews and rounds of usability testing
  • Create a computer application

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